Strategy advisor​

for c-level executives and enterprises

Zurich, Switzerland

 

> Studied mathematics, formal languages and computational linguistics

> Worked in international companies and renowned research centers in the USA and Europe

> Conducted consulting engagements in the USA, Middle East, South America and Europe

> Wrote a book on client experience in wealth management

> Working on the second edition of the book on client experience in wealth management

> Leading consulting engagements in banking, insurance business, hospitality sector and luxury

> Developing solid methodological approaches in marketing and organisational excellence

> Conducting research studies in the role of modern psychology in client relationships

> Lecturing on cutting-edge topics related to client relationships and strategic marketing

 

Industry expertise

 

1. Financial services, including family offices, private banks, retail banks and insurance companies

2. Healthcare business and pharma/biotech

3. Luxury sector: from mass luxury to bespoke luxury

4. Hospitality sector and guestology

5. High tech companies and digital economy

 

Functional expertise and skills

 

• Digital optimization and transformation

• Client experience design and implementation

• Augmented process intelligence and process automation

• Value-based client analytics for acquisition and retention

• Sales force effectiveness/sales KPIs

• Multichannel strategy/e-channelling

• Client segmentation/lifetime value analysis

Management and social skills

 

• Strong ability to manage highly complex projects and programs

• Strong competency to motivate managers and teams

• Excellent communication, social and presentation skills

• Problem-solving mindset, especially in crisis situtations